Refund policy

Seven days from the purchase date and time

You may request a refund until exactly seven calendar days after the purchase date and time shown on your Lemon Squeezy order receipt.

How to request a refund

Email fwpsupport@proton.me before the seven-day deadline. Include:

• The purchaser's name
• The email address used at checkout
• The Lemon Squeezy order number
• A brief explanation of the request or any technical problem

The timestamp of the support email will be used to determine whether the request was sent within the refund window.

How refunds are processed

Payments and refunds are processed through Lemon Squeezy, the merchant of record for the transaction. Approved refunds are returned through the original payment method, subject to the payment provider's processing time.

Fretwise Pro may ask for reasonable information needed to locate the order, understand a technical issue, or prevent fraud and duplicate refunds.

What happens to the licence

When a refund is completed, the associated Fretwise Pro licence may be disabled. The customer must stop using the software and uninstall copies activated under the refunded order.

Requests after seven days

Requests received after the seven-day window are generally not eligible for a voluntary refund. We may still review a request where required by applicable law or where a confirmed technical defect prevents reasonable use and support cannot resolve it.

Chargebacks or payment disputes may be handled directly by Lemon Squeezy or the payment provider under their procedures.

Applicable consumer rights

This policy does not limit any mandatory refund, cancellation, or consumer-protection right that cannot legally be waived in the purchaser's jurisdiction.

Questions may be sent to fwpsupport@proton.me.